Privacy policy

At KD Pack S.A. (“KD Pack”) we respect your privacy. This policy explains what personal data we collect through this website, why we use it and what rights you have over it, in accordance with Law No. 19.628 on the Protection of Private Life and Law No. 21.719 regulating the protection and processing of personal data in Chile.

1. Who is responsible for your data

The data controller is KD Pack S.A., located at Calle 8 Poniente 211-C, Paine, Región Metropolitana, Chile. For any questions about this policy, you can write to us at ventas@kdpack.cl or call us at +56 9 6203 1475.

2. What data we collect

We collect only the data you voluntarily provide to us:

• Contact form: name, company, email address, phone number, industry and the message you write to us.
• Quote form: name, company, email address, phone number, industry, project type, description of your requirements and, if you attach one, a file with technical background.
• Technical browsing data: anonymous, aggregated information about how the site is used (pages visited, device type, country). We do not use this information to identify you personally.

We do not collect sensitive data or information from minors. This site does not process payments or request bank or card details.

3. How we use your data

• To answer your inquiries and prepare the quote you request.
• To contact you for commercial follow-up on your request.
• To improve the website's content and performance.
• To comply with the legal obligations that apply to us.

We do not send unsolicited mass advertising and we do not use your data for purposes other than those described here without your prior authorization.

4. Who we share your data with

We do not sell or transfer your personal data to third parties. It is shared only internally with the KD Pack teams that need it to handle your request (mainly Sales), and with the technology providers that allow us to operate the site:

• Vercel Inc. — website hosting.
• Sanity.io — management of published content.
• Resend — delivery of the emails generated by the forms.

These providers act as data processors and may use the data only to provide the contracted service.

5. How long we keep your data

We keep contact and quote data for as long as a current or potential business relationship exists, and for a maximum of 5 years from the last contact, unless you ask us to delete it sooner or a legal obligation requires a different period.

6. Your rights

You may exercise your rights of access, rectification, cancellation and objection regarding your personal data at any time and free of charge. To do so, write to us at ventas@kdpack.cl stating your full name and your specific request. We will respond within the time limits set by law.

7. Security

We apply reasonable technical and organizational measures to protect your data: encrypted connection (HTTPS) across the entire site, restricted access to contact information and credential controls on the systems that store it. No system is completely infallible, but we work to keep risks to a minimum.

8. Cookies

This site uses only the technical cookies necessary for it to work and anonymous, aggregated audience measurement. We do not use advertising cookies or cross-site tracking. You can block or delete cookies in your browser settings without affecting your ability to browse the site.

9. Changes to this policy

We may update this policy to reflect legal changes or changes in our processes. The current version is always the one published on this page, with its last-updated date shown above.

10. Contact

If you have questions about this policy or about how your data is processed, write to us at ventas@kdpack.cl. You can also review our terms and conditions.